At Digital Mentor, we aim to ensure complete satisfaction with your purchase. However, due to the digital nature of our products, all sales are final. Refunds are only provided under the following conditions:
Eligibility for Refunds
- Duplicate Purchases: If you accidentally purchase the same product more than once, we will gladly issue a refund for the duplicate order.
- Technical Issues: If a technical problem prevents you from accessing your purchased e-book and our support team is unable to resolve the issue, we will process a refund.
How to Request a Refund
- Contact our support team at info@digitalmentor.store within 15 days of your purchase.
- Provide proof of purchase (e.g., order number and receipt).
- Specify the reason for the refund request (e.g., duplicate purchase or technical issue).
Non-Refundable Circumstances
- Change of mind after purchase.
- Claims made beyond the 15-day period.
Resolution Time
Once your refund request is approved, the refund will be processed within 5-10 business days, depending on your payment method.
For any further assistance, feel free to reach out to us. We’re here to help!